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More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website? When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.
When do we collect information? We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information? We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To improve our website in order to better serve you. • To quickly process your transactions. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process reservations and to send information and updates pertaining to orders • We may also send you additional information related to your product and/or service.
How do we protect visitor information? Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third party links At this time, we do not include or offer third party products or services on our website.
Questions If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.
Our Suite number 6 is one of the most exclusive and private suites in the house, accessible only through the pool. This suite is notably spacious and features a private terrace offering direct sea views, ideal for contemplating sunsets from the comfort of a lounger. Additionally, it has a cosy living area and an independent dressing room.
With a surface area of 36 m² and a bathroom of 10 m², the suite includes a living area, independent walk-in wardrobe, a king-size bed, a 55-inch smart TV, safe, and an elegant bathroom designed by Armani, with double washbasin, double shower and a skylight that allows natural light to enter. It also features a minibar to refresh your favourite drinks and Wi-Fi connection.
Located in the charming village of Macher, this exclusive suite is perfect for those seeking a tranquil and sophisticated atmosphere. At Casa Serena, our charming guesthouse, you will discover the ideal place to disconnect and relax in a serene and tasteful environment.
Nestled in a rural setting, Casa Serena offers incomparable tranquillity, without sacrificing the convenience of being close to the island's main attractions. Guests can enjoy the sun in the solarium, which features a heated pool during the winter months, perfect for any time of the year.
Start your morning in our cosy breakfast room on the ground floor, where you can enjoy inspiring sea views. From 8:00 to 10:00, we serve a breakfast prepared with fresh and local ingredients, reflecting the authentic flavours of the Canary Islands: cheeses from Lanzarote, seasonal fruits, salmon from Uga, artisan bread, ham, yoghurt, pastries, cereals and eggs cooked to your liking.
Casa Serena is not just a place to stay; it is a luxurious refuge that invites you to disconnect and immerse yourself in the natural beauty of the surroundings, while enjoying all the modern comforts you deserve.
Immerse yourself in an adults-only luxury experience in the heart of Macher, where serenity and refinement combine to offer you an incomparable refuge. Welcome to Casa Serena, an exclusive guesthouse that is the perfect escape for those seeking to relax in a tranquil and sophisticated environment. Our elegant Junior Suite, with an area of 40 m² and a 6 m² bathroom, with spacious design and tasteful decoration, is designed to provide you with maximum comfort in every detail.
The Junior Suite features a private bathroom equipped with a rain effect shower and taps from the prestigious Armani brand. Additionally, the bedroom invites you to rest in a king-size bed with bamboo mattresses, and to enjoy the comfort of a private living room with a sofa, direct access to the pool and a work area equipped with a 55-inch television. Air conditioning, hairdryer, safe, exclusive amenities and wifi connection ensure that your stay is as pleasant as it is luxurious. It also has a minibar to refresh your favourite drinks.
Located in a rural and serene environment, Casa Serena offers you unparalleled tranquillity with easy access to all the charms of the island. Guests can enjoy a solarium with a heated communal pool during the winter months, perfect for relaxing at any time of the year.
Start your day in our cosy breakfast room on the ground floor, where you will delight in evocative sea views. From 8:00 to 10:00, we offer a breakfast prepared with fresh and local ingredients that capture the authentic flavours of the Canary Islands: cheeses from Lanzarote, seasonal fruits, salmon from Uga, artisan bread, ham, yoghurt, pastries, cereals and eggs cooked to your liking.
Casa Serena is more than a place to stay; it is a luxurious refuge that invites you to disconnect and immerse yourself in the beauty of nature, while enjoying all the modern comforts you deserve.
Located in the heart of Macher, this exclusive refuge is ideal for those seeking serenity and sophistication. Our Suite is situated in Casa Serena, an exceptional adults-only guesthouse, designed for those who wish to disconnect in a tranquil and refined environment. Our comfortable room with an area of 14 m² and a 6m² bathroom, with a spacious design and meticulously detailed decor, is designed to provide you with maximum comfort.
The suite has a private bathroom equipped with a rain effect shower and taps from the renowned Armani brand. The bedroom, with a luxurious king-size bed and bamboo mattresses, has direct access to the pool where you can enjoy unforgettable sunsets. Air conditioning, hairdryer, safe, exclusive amenities and WiFi connection guarantee a stay as comfortable as it is luxurious. It also has a minibar to refresh your favourite drinks.
Located in a rural and peaceful setting, Casa Serena offers you unparalleled tranquillity, with easy access to the island's charms. Relax in the solarium with a heated communal pool during the winter months, perfect for any time of the year.
Start the day in our cosy breakfast room on the ground floor, where you will enjoy inspiring sea views. From 8:00 to 10:00, we offer a breakfast prepared with fresh and local ingredients, which captures the authentic flavours of the Canary Islands: cheeses from Lanzarote, seasonal fruits, salmon from Uga, artisan bread, ham, yoghurt, pastries, cereals and eggs cooked to your liking.
Casa Serena is much more than a place to stay; it is a luxurious refuge that invites you to disconnect and immerse yourself in the beauty of nature, while enjoying all the modern comforts you deserve.