General Terms and Conditions of Contract
This contractual document governs the booking of accommodation through the website casaserena10.com, operated by RDA 22 INVERSIONES S.L., trading under the commercial name LANZAROTE VACATION HOMES (hereinafter referred to as the PROVIDER), whose contact details are also available in the Legal Notice of this website.
These Terms and Conditions shall remain published on the website and available to the USER for consultation, reproduction and storage as confirmation of the contract. The PROVIDER reserves the right to amend these Terms and Conditions at any time. It is the USER’s responsibility to review them periodically, as the Terms and Conditions in force at the time the booking is made shall apply.
Contracts shall not be subject to any specific formal requirements, except in those cases expressly established by the Spanish Civil Code, the Commercial Code, or other applicable legislation.
By accepting this document, the USER confirms that:
- They have read, understood and accepted the contents of these Terms and Conditions.
- They have the legal capacity to enter into a contract.
- They accept and undertake to comply with all obligations set out herein.
These Terms and Conditions shall remain valid indefinitely and shall apply to all bookings made through the PROVIDER's website.
The PROVIDER declares that it complies with the legislation in force in the countries where its services are offered and reserves the right to modify these Terms and Conditions unilaterally, provided that such modifications do not affect bookings or promotions already confirmed before the changes came into effect.
Identification of the Contracting Parties
On the one hand, the PROVIDER of the accommodation booking service contracted by the USER is:
RDA 22 INVERSIONES S.L.
Registered Office: C/ Hermanos Zerolo, 4
35500 Arrecife, Lanzarote (Las Palmas), Spain
Tax Identification Number (NIF): B44759058
Customer Service Telephone: +34 695 586 695
On the other hand, the USER, who registers on the website using a username and password, is solely responsible for the use and safekeeping of these credentials and for the accuracy of the personal information provided to LANZAROTE VACATION HOMES.
Purpose of the Contract
The purpose of this contract is to regulate the contractual relationship between the PROVIDER and the USER at the moment the USER accepts, during the online booking process, the rental of accommodation for temporary lodging.
The contractual booking relationship consists of the rental of the selected accommodation for a limited period of time in exchange for the price displayed on the website. Any additional services must be selected and booked at the time the reservation is made.
Booking Procedure
The booking process consists of the following steps:
- General Terms and Conditions of Contract.
- Booking Confirmation.
- Right of Withdrawal (Cancellation Policy).
- Complaints.
- Force Majeure.
- Jurisdiction.
- General Information Regarding the Offer.
- Prices and Validity of the Offer.
- Transport Costs.
- Payment Methods, Charges and Discounts.
- Booking Process.
- Severability and Suspension or Termination of the Contract.
- Guarantees and Refunds.
- Applicable Law and Jurisdiction.
1. GENERAL TERMS AND CONDITIONS OF CONTRACT
Unless otherwise agreed in writing, the submission of a booking to the PROVIDER shall imply the USER's full acceptance of these General Terms and Conditions. No condition proposed by the USER shall prevail over these Terms unless it has been expressly accepted in advance and in writing by the PROVIDER.
2. BOOKING CONFIRMATION AND PAYMENT
The PROVIDER shall inform the USER in advance of the procedure to be followed in order to complete the accommodation booking.
The automatic availability and pricing system enables the USER to select the desired accommodation and immediately complete the booking by making the corresponding online payment.
The PROVIDER will not confirm or reserve the accommodation until payment has been successfully verified. Once payment has been confirmed, the PROVIDER will send the USER an email confirming the reservation, provided that availability has also been confirmed.
Security Deposit
LANZAROTE VACATION HOMES reserves the right to require a refundable security deposit of €150.00.
The security deposit may be paid using the same payment method used for the reservation or by credit card on the day of check-in. Following inspection of the accommodation after check-out, the deposit will be refunded using the same payment method.
Should any damage or loss be identified in the accommodation, the corresponding repair or replacement costs will be deducted from the security deposit.
Failure to Perform the Distance Contract
If, for any reason, the PROVIDER is unable to fulfil the contract because the accommodation is unavailable within the maximum period of thirty (30) days, the USER shall be informed accordingly and shall be entitled to cancel the booking and receive a full refund of all amounts paid, without any additional charges and without giving rise to any liability for damages on the part of the PROVIDER.
Should the PROVIDER unreasonably delay the reimbursement of the amounts paid, the USER may claim repayment of double the amount owed, without prejudice to any additional compensation to which the USER may be legally entitled.
The PROVIDER shall not be held liable if the booking cannot be completed due to false, inaccurate or incomplete information provided by the USER.
3. CANCELLATION POLICY (Right of Withdrawal)
The USER shall enjoy the same rights and time limits to cancel a reservation and/or submit claims regarding any defects or deficiencies in the booking, regardless of whether the reservation was made online or offline.
Any cancellation must be communicated directly to the PROVIDER by requesting a cancellation reference through the designated cancellation form or by sending an email to info@lanzarotevacationhomes.com, stating the relevant booking or invoice number.
Refunds shall be subject to the following cancellation policy:
- If the reservation is cancelled more than seven (7) days before the scheduled arrival date, the PROVIDER will refund 100% of the amount paid.
- If the reservation is cancelled within seven (7) days prior to the scheduled arrival date, no refund will be issued and 100% of the reservation amount will be retained.
4. COMPLAINTS
Any complaint that the USER considers appropriate will be handled as quickly as possible and may be submitted using the following contact details:
LANZAROTE VACATION HOMES (RDA 22 INVERSIONES S.L.)
C/ Hermanos Zerolo, 4
35500 Arrecife, Lanzarote (Las Palmas) – Spain
Telephone: +34 695 586 695
Email: info@lanzarotevacationhomes.com
Should any fault or malfunction occur in the accommodation, its installations, or electrical appliances during the rental period, the USER must notify the PROVIDER immediately so that the issue can be resolved as soon as reasonably possible.
In the event of force majeure (including, but not limited to, water damage, fire or similar incidents), the PROVIDER will make every reasonable effort to offer the USER alternative accommodation of equivalent standard and characteristics. If no suitable alternative accommodation is available, the PROVIDER will refund the full amount paid for the reservation.
5. FORCE MAJEURE
Neither party shall be held liable for any failure to perform its contractual obligations where such failure results from an event of force majeure. Performance of the affected obligations shall be suspended for the duration of the force majeure event.
6. SEVERABILITY
The USER may not assign, transfer or otherwise dispose of any of the rights, obligations or responsibilities arising from this contract.
Should any provision of these General Terms and Conditions be declared invalid, unlawful or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain unaffected.
The USER acknowledges having read, understood and accepted these General Terms and Conditions in their entirety.
7. GENERAL INFORMATION REGARDING THE OFFER
The details of each booking, including the accommodation and any applicable meal plan, are provided in the relevant property description available on the website.
All bookings and services provided by LANZAROTE VACATION HOMES shall be governed by these General Terms and Conditions.
No amendment, alteration or agreement contrary to the Commercial Proposal of LANZAROTE VACATION HOMES or to these Terms and Conditions shall be valid unless expressly agreed in writing and signed by LANZAROTE VACATION HOMES. In such cases, the specific written agreement shall prevail over these General Terms and Conditions.
In view of ongoing technical developments and service improvements, LANZAROTE VACATION HOMES reserves the right to amend the specifications of its services and the information contained in its promotional material, provided that such amendments do not substantially affect the value of the services offered. The same shall apply where the provision of the advertised services is affected by circumstances beyond the PROVIDER's control.
Check-in and Check-out
Check-in
The standard check-in time is from 2:00 p.m.
- The accommodation will not be available before 2:00 p.m.
- Guests arriving earlier may contact us by telephone. Where possible, luggage may be left at the accommodation before check-in, subject to availability.
Check-out
Guests must vacate the accommodation no later than 11:00 a.m.
A representative of the agency may attend the accommodation at the agreed check-out time to inspect its condition prior to departure.
Additional Services
Should the USER wish to purchase any additional services, these must be selected at the time the reservation is made.
Guest Responsibilities
The USER agrees to comply with the rules and regulations of the residential community in which the accommodation is located.
During the designated quiet hours, from 10:00 p.m. to 9:00 a.m., the accommodation may not be used for parties, celebrations or any activity likely to cause excessive noise or disturbance.
Under no circumstances may the accommodation be occupied by a number of guests exceeding its maximum permitted capacity.
The consumption of electricity and water must be reasonable and responsible throughout the stay.
The USER is responsible for the behaviour of all guests included in the reservation. Should any guest fail to comply with these obligations, the PROVIDER reserves the right to require all occupants to leave the accommodation immediately, without entitlement to any refund, compensation or subsequent claim.
Neither LANZAROTE VACATION HOMES nor the property owner shall be liable for any direct or indirect damage resulting from improper use of the accommodation, including but not limited to damage to property, fire-related losses, theft, criminal acts, accidents or any other form of loss or damage.
8. PRICES AND VALIDITY OF THE OFFER
The prices displayed for each reservation include the applicable Value Added Tax (VAT).
Unless expressly stated otherwise, the published prices do not include tourist taxes, travel insurance, shipping or handling costs, packaging charges, or any additional or optional services purchased by the USER.
The applicable prices for each accommodation are those published on the website and are expressed in Euros (€).
The USER acknowledges that the price of certain services may vary in real time depending on availability and demand. Consequently, prices may change on a daily basis until the booking has been confirmed.
Any payment made to LANZAROTE VACATION HOMES entitles the USER to receive an invoice, issued with the USER's consent in accordance with Article 63.3 of Royal Legislative Decree 1/2007, in the name of the registered USER or the legal entity whose details were provided during the booking process.
The invoice will be issued once the stay has concluded and payment for the contracted services has been completed. It may be downloaded in PDF format from the USER's online account. If the USER wishes to receive the invoice by email, this may be requested through any of the contact methods made available by the PROVIDER. The USER may withdraw this consent at any time.
For any enquiries regarding a reservation, the USER may contact LANZAROTE VACATION HOMES by telephone on +34 695 586 695 or by email at info@lanzarotevacationhomes.com.
9. TRANSPORT COSTS
No transport or delivery costs apply to the services offered.
10. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for processing all financial transactions and offers the following payment methods:
- Bank transfer
- Credit or debit card
Security Measures
This website uses information security measures that are generally accepted within the industry, including SSL encryption, secure payment pages, firewalls, access control procedures and cryptographic mechanisms, with the aim of preventing unauthorised access to personal and payment data.
For these purposes, the USER agrees that the PROVIDER may obtain the information necessary to carry out the corresponding authentication and security checks required to process the transaction.
The PROVIDER undertakes not to process or permit any transaction that is, or may be considered, unlawful by the credit card schemes or the acquiring bank, or that could damage their reputation or negatively affect their business.
The following activities are prohibited under the regulations established by the card schemes:
- The sale or offering of any product or service that does not comply with all applicable laws and regulations governing the purchaser, issuing bank, merchant or cardholder.
11. BOOKING PROCESS
The website includes a search system based on different criteria to help the USER find the accommodation that best suits their needs.
Types of Reservations
Instant Confirmation Booking
Accommodation available with immediate confirmation at the price published on the website.
The USER may complete the reservation online and add any optional services available during the booking process.
Price Upon Request
If the price of a particular service or accommodation is not available, the USER will be informed as soon as possible by email or telephone.
Booking Procedure
The USER must select:
- Check-in and check-out dates.
- Number of guests (adults and children).
- Any optional services or extras.
The selected services will then be added to the booking basket, where the USER will be able to review:
- Selected services.
- Quantity.
- Unit price.
- Total amount.
Once the booking basket has been completed, the system will automatically calculate any applicable taxes, charges and discounts based on the information provided.
The booking basket has no contractual or administrative effect and merely serves as a quotation tool allowing the USER to estimate the total cost without obligation for either party.
To complete the reservation, the USER must follow these steps:
- Verify the billing information.
- Review the reservation details (dates, accommodation and selected services).
- Select the preferred payment method.
- Confirm and complete the booking.
Once the booking has been processed, the system will automatically send:
- A confirmation email to the PROVIDER's reservations department.
- A confirmation email to the USER acknowledging receipt of the booking request.
Within a maximum of 24 business hours, the USER will receive a further email confirming the booking status together with all relevant reservation information.
From the Online Booking section of the website, the USER may consult the accommodation description, facilities, included services, optional extras and any specific conditions applicable to each property.
12. SEVERABILITY AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
The PROVIDER reserves the right, without prior notice, to suspend or terminate the USER's access to its services, either wholly or partially, for any legitimate reason, including, without limitation, where the USER fails to comply with any obligation contained in these Terms and Conditions or with any applicable law, regulation, licence, code of practice or usage policy.
The exercise by the PROVIDER of any right or remedy under this clause shall not prevent or limit the exercise of any other rights or remedies available under applicable law or these Terms and Conditions.
13. GUARANTEES AND REFUNDS
The guarantee applicable to the services provided shall be governed by the provisions of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the Spanish General Law for the Protection of Consumers and Users and other complementary legislation.
Conformity of the Services with the Contract
Unless proven otherwise, the services shall be deemed to conform to the contract provided that they meet all of the following requirements, unless any of them is not applicable due to the specific circumstances of the case:
a) They correspond to the description provided by LANZAROTE VACATION HOMES.
b) They are suitable for the purposes for which services of the same type are normally intended.
c) They are suitable for any specific purpose requested by the USER, provided that such purpose was communicated to LANZAROTE VACATION HOMES at the time the contract was concluded and accepted by the PROVIDER.
d) They provide the quality and performance that may reasonably be expected from services of the same nature, taking into account their characteristics and any descriptions published by LANZAROTE VACATION HOMES.
e) LANZAROTE VACATION HOMES provides descriptions, technical specifications and photographs of the accommodation supplied by the respective property owners and, accordingly, shall not be held liable for any public statements made by such owners.
Any lack of conformity resulting from services that have not been provided or have been improperly performed shall be treated as a lack of conformity with the contract where responsibility lies with LANZAROTE VACATION HOMES or persons acting on its behalf.
Conversely, where the failure to provide or properly perform the services results from negligence, misuse or improper conduct on the part of the USER, such circumstances shall not constitute a lack of conformity attributable to LANZAROTE VACATION HOMES, and the services shall be deemed to have been provided in accordance with the contract.
No liability shall arise in respect of any lack of conformity that was known, or could not reasonably have been unknown, to the USER at the time of entering into the contract, or where such lack of conformity results from information supplied by the USER.
Liability of LANZAROTE VACATION HOMES
The PROVIDER shall be liable to the USER for any lack of conformity existing at the time the accommodation is made available.
Accordingly, LANZAROTE VACATION HOMES recognises the USER's right, where appropriate, to:
- Request the rectification of the service.
- Request replacement accommodation.
- Obtain a proportionate reduction in the price.
- Terminate the contract.
Rectification or Replacement of the Accommodation Service
If the accommodation service does not conform to the contract, the USER may choose between requesting that the service be remedied or that equivalent accommodation be provided, unless one of these options is impossible or disproportionate.
Once the USER has communicated their chosen remedy, both parties shall be bound by that choice, without prejudice to the provisions applicable where the selected remedy fails to bring the service into conformity with the contract.
A remedy shall be considered disproportionate where it imposes costs on LANZAROTE VACATION HOMES that are unreasonable in comparison with the alternative remedy, taking into account:
- The value the service would have had if there had been no lack of conformity.
- The significance of the lack of conformity.
- Whether the alternative remedy could be provided without causing substantial inconvenience to the USER.
Any rectification or replacement shall comply with the following principles:
- It shall be carried out free of charge for the USER.
- It shall be completed within a reasonable period of time.
- It shall not cause significant inconvenience to the USER, taking into account the nature and purpose of the contracted service.
If, following the rectification, the accommodation still fails to conform to the contract, the USER may request replacement accommodation, a proportional price reduction or termination of the contract.
Likewise, if replacement accommodation does not remedy the lack of conformity, the USER may request rectification, a price reduction or termination of the contract.
Price Reduction and Termination of the Contract
The USER may choose between requesting a proportionate reduction in the price or terminating the contract where:
- Rectification or replacement cannot be required.
- Rectification or replacement has not been carried out within a reasonable period.
- Rectification or replacement has caused significant inconvenience to the USER.
Termination of the contract shall not be available where the lack of conformity is of minor significance.
Criteria for Price Reduction
Any reduction in price shall be proportionate to the difference between:
- The value the service would have had if it had fully complied with the contract; and
- The value of the service actually provided.
Time Limits
Unless proven otherwise, the accommodation shall be deemed to have been delivered on the arrival date stated in the confirmed reservation.
The USER must notify LANZAROTE VACATION HOMES of any lack of conformity as soon as it becomes apparent and, in any event, no later than the end of the stay.
Unless proven otherwise, any notification made by the USER shall be deemed to have been submitted within the prescribed time limit.
14. GOVERNING LAW AND JURISDICTION
These General Terms and Conditions shall be governed by and construed in accordance with the laws of Spain, insofar as no specific provision states otherwise.
LANZAROTE VACATION HOMES and the USER agree that any dispute arising out of or in connection with the services provided under these General Terms and Conditions shall be submitted to the courts and tribunals corresponding to the USER's place of residence, where permitted by applicable law.
Where the USER is domiciled outside Spain, both the PROVIDER and the USER expressly waive any other jurisdiction and agree to submit any dispute, in the first instance, to the Online Dispute Resolution (ODR) platform established under Article 14.1 of Regulation (EU) No. 524/2013, before commencing judicial proceedings where applicable.
For further information regarding dispute resolution procedures, please refer to Section 4 – Complaints of these General Terms and Conditions.
