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Cookies Policy
INFORMATION ABOUT COOKIES
In accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), websites using non-essential cookies are required to obtain the user's express consent before the user browses the website.
WHAT ARE COOKIES?
Cookies and other similar technologies, such as local shared objects, Flash cookies or pixels, are tools used by web servers to store and retrieve information about their visitors, as well as to ensure the proper functioning of the website.
By using these technologies, the web server can remember certain information about the user, such as their preferences for displaying pages on that server, username and password, products of greatest interest, etc.
COOKIES SUBJECT TO REGULATIONS AND EXEMPT COOKIES
According to the EU Directive, the cookies requiring the user's informed consent are analytics cookies and advertising/affiliate cookies, while technical cookies and those strictly necessary for the operation of the website or for providing services expressly requested by the user are exempt.
TYPES OF COOKIES
According to their purpose
Technical and Functional Cookies
These cookies allow the user to browse a website, platform or application and use the different options or services available within it.
Analytics Cookies
These cookies allow their owner to monitor and analyse the behaviour of users of the websites to which they are linked. The information collected through these cookies is used to measure website, application or platform activity and to create browsing profiles of users in order to introduce improvements based on the analysis of the data collected.
Advertising Cookies
These cookies allow the most efficient management possible of advertising spaces that the publisher may have included on a website, application or platform from which the requested service is provided, based on criteria such as the edited content or the frequency with which advertisements are displayed.
Behavioural Advertising Cookies
These cookies collect information about the user's preferences and personal choices (retargeting) in order to manage advertising spaces as efficiently as possible.
Social Media Cookies
These cookies are set by social media platforms to enable users to share content with friends and networks. Social media platforms may track your online activity outside their services. This may affect the content and messages you see on other services you visit.
Affiliate Cookies
These cookies allow tracking of visits originating from other websites with which the website has established an affiliate agreement.
Security Cookies
These cookies store encrypted information to prevent the data stored within them from being vulnerable to malicious attacks by third parties.
According to ownership
First-Party Cookies
These cookies are sent to the user's device from equipment or a domain managed by the website publisher and from which the requested service is provided.
Third-Party Cookies
These cookies are sent to the user's device from equipment or a domain not managed by the publisher, but by another entity that processes the data obtained through the cookies.
According to storage period
Session Cookies
These are cookies designed to collect and store data while the user accesses a website.
Persistent Cookies
These are cookies in which the data remains stored on the user's device and can be accessed and processed for a period determined by the cookie owner, ranging from a few minutes to several years.
PROCESSING OF PERSONAL DATA
RDA 22 INVERSIONES S.L. (LANZAROTE VACATION HOMES) is the Data Controller for the personal data of the Data Subject and informs you that such data will be processed in accordance with Regulation (EU) 2016/679 (GDPR).
Purpose of processing
As specified in the section regarding the cookies used on this website.
Legal basis
Except where necessary for website browsing, processing is based on the user's consent (Article 6(1)(a) GDPR).
Data retention
As specified in the section concerning the cookies used on this website.
Disclosure of data
Personal data will not be disclosed to third parties, except where required by third-party cookies or by law.
Rights of the Data Subject
- The right to withdraw consent at any time.
- The right of access, rectification, portability and erasure of personal data.
- The right to restriction of or objection to processing.
- The right to lodge a complaint with the Supervisory Authority if you believe that the processing does not comply with applicable legislation.
Contact details for exercising your rights
RDA 22 INVERSIONES S.L. (LANZAROTE VACATION HOMES)
C/ Hermanos Zerolo, 4
35500 Arrecife, Lanzarote (Las Palmas), Spain
Email: info@lanzarotevacationhomes.com
Cookies Controlled by the Website Owner
Technical and Functional Cookies
| Owner | Cookie | Purpose | Duration |
|---|---|---|---|
| casaserena10.com | moove_gdpr_popup | Cookie required for the use of the website's options and services. | 1 year |
| casaserena10.com | pll_language | Cookie required for the use of the website's options and services. | 1 year |
| YouTube | LOGIN_INFO | Technical cookie used for content playback. | 1 year |
Analytics Cookies
| Owner | Cookie | Purpose | Duration |
|---|---|---|---|
| Google Analytics | _ga | Used to identify users. | 1 year |
| casaserena10.com | _ga_J9MT2ET02Q | Google Analytics analytical cookie. | 1 year |
| __Secure-3PSID | Used to deliver advertisements that are more relevant to you and your interests. | 1 year | |
| __Secure-3PSID | Used to deliver advertisements that are more relevant to you and your interests. | 6 months |
Advertising Cookies
| Owner | Cookie | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Used by Google AdSense to experiment with advertising efficiency across websites using its services. | 3 months | |
| google.com | __Secure-1PAPISID | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 1 year |
| google.com | __Secure-1PSID | Google Ads advertising cookie. | 1 year |
| google.com | __Secure-1PSIDCC | Google Ads advertising cookie. | 1 year |
| google.com | __Secure-1PSIDTS | Google Ads advertising cookie. | 10 months |
| __Secure-3PAPISID | Used to deliver advertisements that are more relevant to you and your interests. | 1 year | |
| google.com | __Secure-3PSIDCC | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 1 year |
| google.com | __Secure-3PSIDTS | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 10 months |
| google.com | __Secure-ENID | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 7 months |
| APISID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| HSID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| NID | Used to collect website statistics, track conversion rates and personalize Google advertisements. | 7 months | |
| SAPISID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| SID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| SIDCC | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| SSID | Stores search preferences, SafeSearch settings and personalizes Google Search advertisements. | 1 year | |
| google.com | __Secure-1PAPISID | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 6 months |
| youtube.com | __Secure-1PSID | Google Ads advertising cookie. | 6 months |
| __Secure-3PAPISID | Used to deliver advertisements that are more relevant to you and your interests. | 6 months | |
| google.com | __Secure-3PSIDCC | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 1 year |
| APISID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 6 months | |
| HSID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 6 months | |
| SAPISID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 6 months | |
| SID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 6 months | |
| SSID | Stores search preferences, SafeSearch settings and personalizes Google Search advertisements. | 6 months |
THIRD-PARTY COOKIES
Third-party services are outside the control of the website publisher. Providers may modify their terms of service, purpose or use of cookies at any time.
External providers used on this website
| Provider | Privacy Policy |
|---|---|
| Google Analytics | https://privacy.google.com/take-control.html |
| https://privacy.google.com/take-control.html | |
| https://safety.google/privacy/privacy-controls/ | |
| YouTube | https://policies.google.com/privacy |
COOKIE SETTINGS PANEL
Through this panel you can configure the cookies that the website may install in your browser, except for technical or functional cookies that are strictly necessary for browsing and for using the different options or services offered.
Cookie Settings Panel
HOW TO MANAGE COOKIES IN YOUR BROWSER
| Action | Description |
|---|---|
| Delete cookies from your device | Cookies already stored on a device can be deleted by clearing your browser history, which removes cookies from all visited websites. However, some stored information (such as login details or website preferences) may also be lost. |
| Manage website-specific cookies | To have more precise control over cookies for individual websites, users can adjust the privacy and cookie settings in their browser. |
| Block cookies | Although most modern browsers can be configured to prevent cookies from being installed, doing so may require you to manually adjust certain preferences each time you visit a website. Furthermore, some services and features may not function correctly (for example, user logins). |
HOW TO DELETE COOKIES IN THE MOST COMMON BROWSERS
| Browser | Help Page |
|---|---|
| Chrome | Google Chrome Cookie Settings |
| Microsoft Edge | Microsoft Edge Cookie Settings |
| Internet Explorer | Internet Explorer Cookie Settings |
| Firefox | Mozilla Firefox Cookie Settings |
| Safari | Apple Safari Cookie Settings |
| Opera | Opera Browser Cookie Settings |
Cookie Settings
General conditions
Cookie policy
Privacy policy
Legal Notice
General Terms and Conditions of Contract
This contractual document governs the booking of accommodation through the website casaserena10.com, operated by RDA 22 INVERSIONES S.L., trading under the commercial name LANZAROTE VACATION HOMES (hereinafter referred to as the PROVIDER), whose contact details are also available in the Legal Notice of this website.
These Terms and Conditions shall remain published on the website and available to the USER for consultation, reproduction and storage as confirmation of the contract. The PROVIDER reserves the right to amend these Terms and Conditions at any time. It is the USER’s responsibility to review them periodically, as the Terms and Conditions in force at the time the booking is made shall apply.
Contracts shall not be subject to any specific formal requirements, except in those cases expressly established by the Spanish Civil Code, the Commercial Code, or other applicable legislation.
By accepting this document, the USER confirms that:
- They have read, understood and accepted the contents of these Terms and Conditions.
- They have the legal capacity to enter into a contract.
- They accept and undertake to comply with all obligations set out herein.
These Terms and Conditions shall remain valid indefinitely and shall apply to all bookings made through the PROVIDER's website.
The PROVIDER declares that it complies with the legislation in force in the countries where its services are offered and reserves the right to modify these Terms and Conditions unilaterally, provided that such modifications do not affect bookings or promotions already confirmed before the changes came into effect.
Identification of the Contracting Parties
On the one hand, the PROVIDER of the accommodation booking service contracted by the USER is:
RDA 22 INVERSIONES S.L.
Registered Office: C/ Hermanos Zerolo, 4
35500 Arrecife, Lanzarote (Las Palmas), Spain
Tax Identification Number (NIF): B44759058
Customer Service Telephone: +34 695 586 695
On the other hand, the USER, who registers on the website using a username and password, is solely responsible for the use and safekeeping of these credentials and for the accuracy of the personal information provided to LANZAROTE VACATION HOMES.
Purpose of the Contract
The purpose of this contract is to regulate the contractual relationship between the PROVIDER and the USER at the moment the USER accepts, during the online booking process, the rental of accommodation for temporary lodging.
The contractual booking relationship consists of the rental of the selected accommodation for a limited period of time in exchange for the price displayed on the website. Any additional services must be selected and booked at the time the reservation is made.
Booking Procedure
The booking process consists of the following steps:
- General Terms and Conditions of Contract.
- Booking Confirmation.
- Right of Withdrawal (Cancellation Policy).
- Complaints.
- Force Majeure.
- Jurisdiction.
- General Information Regarding the Offer.
- Prices and Validity of the Offer.
- Transport Costs.
- Payment Methods, Charges and Discounts.
- Booking Process.
- Severability and Suspension or Termination of the Contract.
- Guarantees and Refunds.
- Applicable Law and Jurisdiction.
1. GENERAL TERMS AND CONDITIONS OF CONTRACT
Unless otherwise agreed in writing, the submission of a booking to the PROVIDER shall imply the USER's full acceptance of these General Terms and Conditions. No condition proposed by the USER shall prevail over these Terms unless it has been expressly accepted in advance and in writing by the PROVIDER.
2. BOOKING CONFIRMATION AND PAYMENT
The PROVIDER shall inform the USER in advance of the procedure to be followed in order to complete the accommodation booking.
The automatic availability and pricing system enables the USER to select the desired accommodation and immediately complete the booking by making the corresponding online payment.
The PROVIDER will not confirm or reserve the accommodation until payment has been successfully verified. Once payment has been confirmed, the PROVIDER will send the USER an email confirming the reservation, provided that availability has also been confirmed.
Security Deposit
LANZAROTE VACATION HOMES reserves the right to require a refundable security deposit of €150.00.
The security deposit may be paid using the same payment method used for the reservation or by credit card on the day of check-in. Following inspection of the accommodation after check-out, the deposit will be refunded using the same payment method.
Should any damage or loss be identified in the accommodation, the corresponding repair or replacement costs will be deducted from the security deposit.
Failure to Perform the Distance Contract
If, for any reason, the PROVIDER is unable to fulfil the contract because the accommodation is unavailable within the maximum period of thirty (30) days, the USER shall be informed accordingly and shall be entitled to cancel the booking and receive a full refund of all amounts paid, without any additional charges and without giving rise to any liability for damages on the part of the PROVIDER.
Should the PROVIDER unreasonably delay the reimbursement of the amounts paid, the USER may claim repayment of double the amount owed, without prejudice to any additional compensation to which the USER may be legally entitled.
The PROVIDER shall not be held liable if the booking cannot be completed due to false, inaccurate or incomplete information provided by the USER.
3. CANCELLATION POLICY (Right of Withdrawal)
The USER shall enjoy the same rights and time limits to cancel a reservation and/or submit claims regarding any defects or deficiencies in the booking, regardless of whether the reservation was made online or offline.
Any cancellation must be communicated directly to the PROVIDER by requesting a cancellation reference through the designated cancellation form or by sending an email to info@lanzarotevacationhomes.com, stating the relevant booking or invoice number.
Refunds shall be subject to the following cancellation policy:
- If the reservation is cancelled more than seven (7) days before the scheduled arrival date, the PROVIDER will refund 100% of the amount paid.
- If the reservation is cancelled within seven (7) days prior to the scheduled arrival date, no refund will be issued and 100% of the reservation amount will be retained.
4. COMPLAINTS
Any complaint that the USER considers appropriate will be handled as quickly as possible and may be submitted using the following contact details:
LANZAROTE VACATION HOMES (RDA 22 INVERSIONES S.L.)
C/ Hermanos Zerolo, 4
35500 Arrecife, Lanzarote (Las Palmas) – Spain
Telephone: +34 695 586 695
Email: info@lanzarotevacationhomes.com
Should any fault or malfunction occur in the accommodation, its installations, or electrical appliances during the rental period, the USER must notify the PROVIDER immediately so that the issue can be resolved as soon as reasonably possible.
In the event of force majeure (including, but not limited to, water damage, fire or similar incidents), the PROVIDER will make every reasonable effort to offer the USER alternative accommodation of equivalent standard and characteristics. If no suitable alternative accommodation is available, the PROVIDER will refund the full amount paid for the reservation.
5. FORCE MAJEURE
Neither party shall be held liable for any failure to perform its contractual obligations where such failure results from an event of force majeure. Performance of the affected obligations shall be suspended for the duration of the force majeure event.
6. SEVERABILITY
The USER may not assign, transfer or otherwise dispose of any of the rights, obligations or responsibilities arising from this contract.
Should any provision of these General Terms and Conditions be declared invalid, unlawful or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain unaffected.
The USER acknowledges having read, understood and accepted these General Terms and Conditions in their entirety.
7. GENERAL INFORMATION REGARDING THE OFFER
The details of each booking, including the accommodation and any applicable meal plan, are provided in the relevant property description available on the website.
All bookings and services provided by LANZAROTE VACATION HOMES shall be governed by these General Terms and Conditions.
No amendment, alteration or agreement contrary to the Commercial Proposal of LANZAROTE VACATION HOMES or to these Terms and Conditions shall be valid unless expressly agreed in writing and signed by LANZAROTE VACATION HOMES. In such cases, the specific written agreement shall prevail over these General Terms and Conditions.
In view of ongoing technical developments and service improvements, LANZAROTE VACATION HOMES reserves the right to amend the specifications of its services and the information contained in its promotional material, provided that such amendments do not substantially affect the value of the services offered. The same shall apply where the provision of the advertised services is affected by circumstances beyond the PROVIDER's control.
Check-in and Check-out
Check-in
The standard check-in time is from 2:00 p.m.
- The accommodation will not be available before 2:00 p.m.
- Guests arriving earlier may contact us by telephone. Where possible, luggage may be left at the accommodation before check-in, subject to availability.
Check-out
Guests must vacate the accommodation no later than 11:00 a.m.
A representative of the agency may attend the accommodation at the agreed check-out time to inspect its condition prior to departure.
Additional Services
Should the USER wish to purchase any additional services, these must be selected at the time the reservation is made.
Guest Responsibilities
The USER agrees to comply with the rules and regulations of the residential community in which the accommodation is located.
During the designated quiet hours, from 10:00 p.m. to 9:00 a.m., the accommodation may not be used for parties, celebrations or any activity likely to cause excessive noise or disturbance.
Under no circumstances may the accommodation be occupied by a number of guests exceeding its maximum permitted capacity.
The consumption of electricity and water must be reasonable and responsible throughout the stay.
The USER is responsible for the behaviour of all guests included in the reservation. Should any guest fail to comply with these obligations, the PROVIDER reserves the right to require all occupants to leave the accommodation immediately, without entitlement to any refund, compensation or subsequent claim.
Neither LANZAROTE VACATION HOMES nor the property owner shall be liable for any direct or indirect damage resulting from improper use of the accommodation, including but not limited to damage to property, fire-related losses, theft, criminal acts, accidents or any other form of loss or damage.
8. PRICES AND VALIDITY OF THE OFFER
The prices displayed for each reservation include the applicable Value Added Tax (VAT).
Unless expressly stated otherwise, the published prices do not include tourist taxes, travel insurance, shipping or handling costs, packaging charges, or any additional or optional services purchased by the USER.
The applicable prices for each accommodation are those published on the website and are expressed in Euros (€).
The USER acknowledges that the price of certain services may vary in real time depending on availability and demand. Consequently, prices may change on a daily basis until the booking has been confirmed.
Any payment made to LANZAROTE VACATION HOMES entitles the USER to receive an invoice, issued with the USER's consent in accordance with Article 63.3 of Royal Legislative Decree 1/2007, in the name of the registered USER or the legal entity whose details were provided during the booking process.
The invoice will be issued once the stay has concluded and payment for the contracted services has been completed. It may be downloaded in PDF format from the USER's online account. If the USER wishes to receive the invoice by email, this may be requested through any of the contact methods made available by the PROVIDER. The USER may withdraw this consent at any time.
For any enquiries regarding a reservation, the USER may contact LANZAROTE VACATION HOMES by telephone on +34 695 586 695 or by email at info@lanzarotevacationhomes.com.
9. TRANSPORT COSTS
No transport or delivery costs apply to the services offered.
10. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for processing all financial transactions and offers the following payment methods:
- Bank transfer
- Credit or debit card
Security Measures
This website uses information security measures that are generally accepted within the industry, including SSL encryption, secure payment pages, firewalls, access control procedures and cryptographic mechanisms, with the aim of preventing unauthorised access to personal and payment data.
For these purposes, the USER agrees that the PROVIDER may obtain the information necessary to carry out the corresponding authentication and security checks required to process the transaction.
The PROVIDER undertakes not to process or permit any transaction that is, or may be considered, unlawful by the credit card schemes or the acquiring bank, or that could damage their reputation or negatively affect their business.
The following activities are prohibited under the regulations established by the card schemes:
- The sale or offering of any product or service that does not comply with all applicable laws and regulations governing the purchaser, issuing bank, merchant or cardholder.
11. BOOKING PROCESS
The website includes a search system based on different criteria to help the USER find the accommodation that best suits their needs.
Types of Reservations
Instant Confirmation Booking
Accommodation available with immediate confirmation at the price published on the website.
The USER may complete the reservation online and add any optional services available during the booking process.
Price Upon Request
If the price of a particular service or accommodation is not available, the USER will be informed as soon as possible by email or telephone.
Booking Procedure
The USER must select:
- Check-in and check-out dates.
- Number of guests (adults and children).
- Any optional services or extras.
The selected services will then be added to the booking basket, where the USER will be able to review:
- Selected services.
- Quantity.
- Unit price.
- Total amount.
Once the booking basket has been completed, the system will automatically calculate any applicable taxes, charges and discounts based on the information provided.
The booking basket has no contractual or administrative effect and merely serves as a quotation tool allowing the USER to estimate the total cost without obligation for either party.
To complete the reservation, the USER must follow these steps:
- Verify the billing information.
- Review the reservation details (dates, accommodation and selected services).
- Select the preferred payment method.
- Confirm and complete the booking.
Once the booking has been processed, the system will automatically send:
- A confirmation email to the PROVIDER's reservations department.
- A confirmation email to the USER acknowledging receipt of the booking request.
Within a maximum of 24 business hours, the USER will receive a further email confirming the booking status together with all relevant reservation information.
From the Online Booking section of the website, the USER may consult the accommodation description, facilities, included services, optional extras and any specific conditions applicable to each property.
12. SEVERABILITY AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
The PROVIDER reserves the right, without prior notice, to suspend or terminate the USER's access to its services, either wholly or partially, for any legitimate reason, including, without limitation, where the USER fails to comply with any obligation contained in these Terms and Conditions or with any applicable law, regulation, licence, code of practice or usage policy.
The exercise by the PROVIDER of any right or remedy under this clause shall not prevent or limit the exercise of any other rights or remedies available under applicable law or these Terms and Conditions.
13. GUARANTEES AND REFUNDS
The guarantee applicable to the services provided shall be governed by the provisions of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the Spanish General Law for the Protection of Consumers and Users and other complementary legislation.
Conformity of the Services with the Contract
Unless proven otherwise, the services shall be deemed to conform to the contract provided that they meet all of the following requirements, unless any of them is not applicable due to the specific circumstances of the case:
a) They correspond to the description provided by LANZAROTE VACATION HOMES.
b) They are suitable for the purposes for which services of the same type are normally intended.
c) They are suitable for any specific purpose requested by the USER, provided that such purpose was communicated to LANZAROTE VACATION HOMES at the time the contract was concluded and accepted by the PROVIDER.
d) They provide the quality and performance that may reasonably be expected from services of the same nature, taking into account their characteristics and any descriptions published by LANZAROTE VACATION HOMES.
e) LANZAROTE VACATION HOMES provides descriptions, technical specifications and photographs of the accommodation supplied by the respective property owners and, accordingly, shall not be held liable for any public statements made by such owners.
Any lack of conformity resulting from services that have not been provided or have been improperly performed shall be treated as a lack of conformity with the contract where responsibility lies with LANZAROTE VACATION HOMES or persons acting on its behalf.
Conversely, where the failure to provide or properly perform the services results from negligence, misuse or improper conduct on the part of the USER, such circumstances shall not constitute a lack of conformity attributable to LANZAROTE VACATION HOMES, and the services shall be deemed to have been provided in accordance with the contract.
No liability shall arise in respect of any lack of conformity that was known, or could not reasonably have been unknown, to the USER at the time of entering into the contract, or where such lack of conformity results from information supplied by the USER.
Liability of LANZAROTE VACATION HOMES
The PROVIDER shall be liable to the USER for any lack of conformity existing at the time the accommodation is made available.
Accordingly, LANZAROTE VACATION HOMES recognises the USER's right, where appropriate, to:
- Request the rectification of the service.
- Request replacement accommodation.
- Obtain a proportionate reduction in the price.
- Terminate the contract.
Rectification or Replacement of the Accommodation Service
If the accommodation service does not conform to the contract, the USER may choose between requesting that the service be remedied or that equivalent accommodation be provided, unless one of these options is impossible or disproportionate.
Once the USER has communicated their chosen remedy, both parties shall be bound by that choice, without prejudice to the provisions applicable where the selected remedy fails to bring the service into conformity with the contract.
A remedy shall be considered disproportionate where it imposes costs on LANZAROTE VACATION HOMES that are unreasonable in comparison with the alternative remedy, taking into account:
- The value the service would have had if there had been no lack of conformity.
- The significance of the lack of conformity.
- Whether the alternative remedy could be provided without causing substantial inconvenience to the USER.
Any rectification or replacement shall comply with the following principles:
- It shall be carried out free of charge for the USER.
- It shall be completed within a reasonable period of time.
- It shall not cause significant inconvenience to the USER, taking into account the nature and purpose of the contracted service.
If, following the rectification, the accommodation still fails to conform to the contract, the USER may request replacement accommodation, a proportional price reduction or termination of the contract.
Likewise, if replacement accommodation does not remedy the lack of conformity, the USER may request rectification, a price reduction or termination of the contract.
Price Reduction and Termination of the Contract
The USER may choose between requesting a proportionate reduction in the price or terminating the contract where:
- Rectification or replacement cannot be required.
- Rectification or replacement has not been carried out within a reasonable period.
- Rectification or replacement has caused significant inconvenience to the USER.
Termination of the contract shall not be available where the lack of conformity is of minor significance.
Criteria for Price Reduction
Any reduction in price shall be proportionate to the difference between:
- The value the service would have had if it had fully complied with the contract; and
- The value of the service actually provided.
Time Limits
Unless proven otherwise, the accommodation shall be deemed to have been delivered on the arrival date stated in the confirmed reservation.
The USER must notify LANZAROTE VACATION HOMES of any lack of conformity as soon as it becomes apparent and, in any event, no later than the end of the stay.
Unless proven otherwise, any notification made by the USER shall be deemed to have been submitted within the prescribed time limit.
14. GOVERNING LAW AND JURISDICTION
These General Terms and Conditions shall be governed by and construed in accordance with the laws of Spain, insofar as no specific provision states otherwise.
LANZAROTE VACATION HOMES and the USER agree that any dispute arising out of or in connection with the services provided under these General Terms and Conditions shall be submitted to the courts and tribunals corresponding to the USER's place of residence, where permitted by applicable law.
Where the USER is domiciled outside Spain, both the PROVIDER and the USER expressly waive any other jurisdiction and agree to submit any dispute, in the first instance, to the Online Dispute Resolution (ODR) platform established under Article 14.1 of Regulation (EU) No. 524/2013, before commencing judicial proceedings where applicable.
For further information regarding dispute resolution procedures, please refer to Section 4 – Complaints of these General Terms and Conditions.
INFORMATION ABOUT COOKIES
In accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), websites using non-essential cookies are required to obtain the user's express consent before the user browses the website.
WHAT ARE COOKIES?
Cookies and other similar technologies, such as local shared objects, Flash cookies or pixels, are tools used by web servers to store and retrieve information about their visitors, as well as to ensure the proper functioning of the website.
By using these technologies, the web server can remember certain information about the user, such as their preferences for displaying pages on that server, username and password, products of greatest interest, etc.
COOKIES SUBJECT TO REGULATIONS AND EXEMPT COOKIES
According to the EU Directive, the cookies requiring the user's informed consent are analytics cookies and advertising/affiliate cookies, while technical cookies and those strictly necessary for the operation of the website or for providing services expressly requested by the user are exempt.
TYPES OF COOKIES
According to their purpose
Technical and Functional Cookies
These cookies allow the user to browse a website, platform or application and use the different options or services available within it.
Analytics Cookies
These cookies allow their owner to monitor and analyse the behaviour of users of the websites to which they are linked. The information collected through these cookies is used to measure website, application or platform activity and to create browsing profiles of users in order to introduce improvements based on the analysis of the data collected.
Advertising Cookies
These cookies allow the most efficient management possible of advertising spaces that the publisher may have included on a website, application or platform from which the requested service is provided, based on criteria such as the edited content or the frequency with which advertisements are displayed.
Behavioural Advertising Cookies
These cookies collect information about the user's preferences and personal choices (retargeting) in order to manage advertising spaces as efficiently as possible.
Social Media Cookies
These cookies are set by social media platforms to enable users to share content with friends and networks. Social media platforms may track your online activity outside their services. This may affect the content and messages you see on other services you visit.
Affiliate Cookies
These cookies allow tracking of visits originating from other websites with which the website has established an affiliate agreement.
Security Cookies
These cookies store encrypted information to prevent the data stored within them from being vulnerable to malicious attacks by third parties.
According to ownership
First-Party Cookies
These cookies are sent to the user's device from equipment or a domain managed by the website publisher and from which the requested service is provided.
Third-Party Cookies
These cookies are sent to the user's device from equipment or a domain not managed by the publisher, but by another entity that processes the data obtained through the cookies.
According to storage period
Session Cookies
These are cookies designed to collect and store data while the user accesses a website.
Persistent Cookies
These are cookies in which the data remains stored on the user's device and can be accessed and processed for a period determined by the cookie owner, ranging from a few minutes to several years.
PROCESSING OF PERSONAL DATA
RDA 22 INVERSIONES S.L. (LANZAROTE VACATION HOMES) is the Data Controller for the personal data of the Data Subject and informs you that such data will be processed in accordance with Regulation (EU) 2016/679 (GDPR).
Purpose of processing
As specified in the section regarding the cookies used on this website.
Legal basis
Except where necessary for website browsing, processing is based on the user's consent (Article 6(1)(a) GDPR).
Data retention
As specified in the section concerning the cookies used on this website.
Disclosure of data
Personal data will not be disclosed to third parties, except where required by third-party cookies or by law.
Rights of the Data Subject
- The right to withdraw consent at any time.
- The right of access, rectification, portability and erasure of personal data.
- The right to restriction of or objection to processing.
- The right to lodge a complaint with the Supervisory Authority if you believe that the processing does not comply with applicable legislation.
Contact details for exercising your rights
RDA 22 INVERSIONES S.L. (LANZAROTE VACATION HOMES)
C/ Hermanos Zerolo, 4
35500 Arrecife, Lanzarote (Las Palmas), Spain
Email: info@lanzarotevacationhomes.com
Cookies Controlled by the Website Owner
Technical and Functional Cookies
| Owner | Cookie | Purpose | Duration |
|---|---|---|---|
| casaserena10.com | moove_gdpr_popup | Cookie required for the use of the website's options and services. | 1 year |
| casaserena10.com | pll_language | Cookie required for the use of the website's options and services. | 1 year |
| YouTube | LOGIN_INFO | Technical cookie used for content playback. | 1 year |
Analytics Cookies
| Owner | Cookie | Purpose | Duration |
|---|---|---|---|
| Google Analytics | _ga | Used to identify users. | 1 year |
| casaserena10.com | _ga_J9MT2ET02Q | Google Analytics analytical cookie. | 1 year |
| __Secure-3PSID | Used to deliver advertisements that are more relevant to you and your interests. | 1 year | |
| __Secure-3PSID | Used to deliver advertisements that are more relevant to you and your interests. | 6 months |
Advertising Cookies
| Owner | Cookie | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Used by Google AdSense to experiment with advertising efficiency across websites using its services. | 3 months | |
| google.com | __Secure-1PAPISID | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 1 year |
| google.com | __Secure-1PSID | Google Ads advertising cookie. | 1 year |
| google.com | __Secure-1PSIDCC | Google Ads advertising cookie. | 1 year |
| google.com | __Secure-1PSIDTS | Google Ads advertising cookie. | 10 months |
| __Secure-3PAPISID | Used to deliver advertisements that are more relevant to you and your interests. | 1 year | |
| google.com | __Secure-3PSIDCC | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 1 year |
| google.com | __Secure-3PSIDTS | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 10 months |
| google.com | __Secure-ENID | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 7 months |
| APISID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| HSID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| NID | Used to collect website statistics, track conversion rates and personalize Google advertisements. | 7 months | |
| SAPISID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| SID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| SIDCC | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 1 year | |
| SSID | Stores search preferences, SafeSearch settings and personalizes Google Search advertisements. | 1 year | |
| google.com | __Secure-1PAPISID | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 6 months |
| youtube.com | __Secure-1PSID | Google Ads advertising cookie. | 6 months |
| __Secure-3PAPISID | Used to deliver advertisements that are more relevant to you and your interests. | 6 months | |
| google.com | __Secure-3PSIDCC | Used to deliver more relevant advertisements, advertising targeting and maintain ad session security. | 1 year |
| APISID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 6 months | |
| HSID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 6 months | |
| SAPISID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 6 months | |
| SID | Stores user preferences and Google service settings, such as SafeSearch and search results per page, and customizes Google Search advertisements. | 6 months | |
| SSID | Stores search preferences, SafeSearch settings and personalizes Google Search advertisements. | 6 months |
THIRD-PARTY COOKIES
Third-party services are outside the control of the website publisher. Providers may modify their terms of service, purpose or use of cookies at any time.
External providers used on this website
| Provider | Privacy Policy |
|---|---|
| Google Analytics | https://privacy.google.com/take-control.html |
| https://privacy.google.com/take-control.html | |
| https://safety.google/privacy/privacy-controls/ | |
| YouTube | https://policies.google.com/privacy |
COOKIE SETTINGS PANEL
Through this panel you can configure the cookies that the website may install in your browser, except for technical or functional cookies that are strictly necessary for browsing and for using the different options or services offered.
Cookie Settings Panel
HOW TO MANAGE COOKIES IN YOUR BROWSER
| Action | Description |
|---|---|
| Delete cookies from your device | Cookies already stored on a device can be deleted by clearing your browser history, which removes cookies from all visited websites. However, some stored information (such as login details or website preferences) may also be lost. |
| Manage website-specific cookies | To have more precise control over cookies for individual websites, users can adjust the privacy and cookie settings in their browser. |
| Block cookies | Although most modern browsers can be configured to prevent cookies from being installed, doing so may require you to manually adjust certain preferences each time you visit a website. Furthermore, some services and features may not function correctly (for example, user logins). |
HOW TO DELETE COOKIES IN THE MOST COMMON BROWSERS
| Browser | Help Page |
|---|---|
| Chrome | Google Chrome Cookie Settings |
| Microsoft Edge | Microsoft Edge Cookie Settings |
| Internet Explorer | Internet Explorer Cookie Settings |
| Firefox | Mozilla Firefox Cookie Settings |
| Safari | Apple Safari Cookie Settings |
| Opera | Opera Browser Cookie Settings |
Click here to change your cookie settings.
PRIVACY POLICY
1. INFORMATION FOR USERS
Who is the Data Controller of your personal data?
RDA 22 INVERSIONES S.L. (LANZAROTE VACATION HOMES) is the Data Controller responsible for processing the USER'S personal data and hereby informs you that such data will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).
Why do we process your personal data?
We process your personal data in order to manage our relationship with you within the framework of the holiday rental services provided through casaserena10.com.
The processing operations include:
- Managing your booking and providing the holiday accommodation service you have contracted, including compliance with the legal obligations relating to the registration of travellers under Royal Decree 933/2021.
- Processing requests, enquiries and communications submitted by users through any of the contact methods made available on the CONTROLLER'S website.
- Sending commercial and promotional communications by email, fax, SMS, MMS, social media or any other current or future electronic or physical means of communication. These communications will be sent exclusively by the CONTROLLER and will relate to its own products and services or those of business partners or suppliers with whom promotional agreements have been established. Under no circumstances will such third parties have access to your personal data.
- Carrying out market research and statistical analysis in order to improve our services.
- Sending our online newsletter, including news, offers and promotional information relating to our business activities.
Legal Basis for Processing
We process your personal data on the basis of Article 6 of the GDPR, as follows:
- For the performance of the accommodation contract and compliance with the legal obligations applicable to the tourism sector: to manage your booking and provide the accommodation service you have requested.
- Based on your consent: to send commercial communications and newsletters.
- Based on the legitimate interests of the CONTROLLER: to carry out market research, statistical analysis, and to process requests, enquiries and other communications submitted by users.
How long do we keep your personal data?
Your personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or for as long as required by applicable legal obligations.
Once the data is no longer required, it will be securely deleted or anonymised using appropriate technical and organisational measures to ensure its complete destruction or irreversible anonymisation.
Who do we share your personal data with?
Your personal data will not be disclosed to third parties, except where such disclosure is necessary:
- To comply with legal obligations applicable to the tourism sector, including the mandatory transmission of traveller registration data to the Spanish State Security Forces and Corps, in accordance with Royal Decree 933/2021.
- To our service providers, where necessary for the development and performance of the processing activities described above. In such cases, the CONTROLLER has entered into the corresponding Data Processing Agreements and confidentiality agreements required under applicable data protection legislation.
What are your rights?
As a data subject, you have the right to:
- Withdraw your consent at any time, where processing is based on your consent.
- Access your personal data.
- Request the rectification of inaccurate or incomplete personal data.
- Request the erasure of your personal data where applicable.
- Request the restriction of the processing of your personal data.
- Object to the processing of your personal data.
- Receive your personal data in a structured, commonly used and machine-readable format and request its portability where legally applicable.
- Lodge a complaint with the competent supervisory authority if you consider that the processing of your personal data does not comply with applicable data protection legislation. In Spain, the competent authority is the Spanish Data Protection Agency (AEPD): www.aepd.es.
Contact Details for Exercising Your Rights
RDA 22 INVERSIONES S.L. (LANZAROTE VACATION HOMES)
C/ Hermanos Zerolo, 4
35500 Arrecife (Lanzarote)
Las Palmas, Spain
Email: info@lanzarotevacationhomes.com
2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
By ticking the corresponding boxes and completing the fields marked with an asterisk (*) in the booking or contact forms, or in any downloadable forms available on the website, USERS expressly, freely and unequivocally acknowledge and accept that the requested personal data is necessary for the CONTROLLER to process and respond to their request. The provision of information in the remaining fields is entirely voluntary.
The USER guarantees that the personal data provided to the CONTROLLER is accurate, complete and up to date, and undertakes to notify the CONTROLLER of any changes to such data without undue delay.
The CONTROLLER informs users that all data requested through the website is mandatory where it is required to provide the requested services in an appropriate and efficient manner.
Failure to provide all the required information may prevent the CONTROLLER from guaranteeing that the information, services or assistance provided will fully meet the USER'S needs or expectations.
3. SECURITY MEASURES
In accordance with the provisions of the applicable personal data protection legislation, the CONTROLLER complies with all the requirements set out in the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD) regarding the processing of personal data under its responsibility.
In particular, the CONTROLLER complies with the principles established in Article 5 of the GDPR, ensuring that personal data is processed lawfully, fairly and transparently in relation to the data subject, and that it is adequate, relevant and limited to what is necessary for the purposes for which it is processed.
The CONTROLLER guarantees that it has implemented the appropriate technical and organisational measures required under the GDPR and the LOPDGDD to ensure the security of personal data and to protect the rights and freedoms of USERS.
Furthermore, the CONTROLLER provides users with all the necessary information to enable them to exercise their rights in accordance with the applicable data protection legislation.
For further information regarding our privacy safeguards or the processing of your personal data, you may contact:
RDA 22 INVERSIONES S.L. (LANZAROTE VACATION HOMES)
C/ Hermanos Zerolo, 4
35500 Arrecife (Lanzarote)
Las Palmas, Spain
1. LEGAL NOTICE
INFORMATION SOCIETY SERVICES ACT (LSSI)
RDA 22 INVERSIONES S.L. (LANZAROTE VACATION HOMES), as the party responsible for this website (hereinafter referred to as the CONTROLLER), makes this document available to users in order to comply with the obligations established in Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), published in the Spanish Official State Gazette (BOE No. 166), and to inform all users of the website of the terms and conditions governing its use.
Any person accessing this website assumes the role of User and undertakes to observe and strictly comply with the provisions set out herein, as well as with any other applicable legal provisions.
RDA 22 INVERSIONES S.L. reserves the right to modify any information appearing on this website without prior notice to users. The publication of such changes on the website shall be deemed sufficient notification.
1. IDENTIFICATION DETAILS
Domain name: casaserena10.com
Trade name: LANZAROTE VACATION HOMES
Corporate name: RDA 22 INVERSIONES S.L.
Tax Identification Number (NIF): B44759058
Registered office:
C/ Hermanos Zerolo, 4
35500 Arrecife (Lanzarote)
Las Palmas, Spain
Telephone: +34 620 296 298
Email: info@lanzarotevacationhomes.com
Commercial Registry details:
Las Palmas Commercial Registry, Volume S 8, Sheet IL 13611, Entry 3 (14 January 2026).
2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
This website, including but not limited to its programming, editing, compilation and all other elements necessary for its operation, as well as its designs, logos, text and/or graphics, is the property of the CONTROLLER or, where applicable, is used under licence or with the express authorisation of the respective authors. All content on this website is duly protected by intellectual and industrial property legislation and, where applicable, registered with the corresponding public registries.
Regardless of the purpose for which it is intended, the total or partial reproduction, use, exploitation, distribution or commercialisation of any content on this website requires the prior written authorisation of the CONTROLLER. Any use not previously authorised shall be considered a serious infringement of the author's intellectual or industrial property rights.
Any designs, logos, text and/or graphics that do not belong to the CONTROLLER and may appear on this website are the property of their respective owners, who are solely responsible for any disputes that may arise in relation to them. The CONTROLLER expressly authorises third parties to create direct links to specific content on this website and, in any event, to redirect users to the main website at casaserena10.com.
The CONTROLLER acknowledges the corresponding intellectual and industrial property rights of their respective owners. The mere mention or appearance of such content on this website does not imply the existence of any rights or responsibility on the part of the CONTROLLER, nor does it imply endorsement, sponsorship or recommendation.
Should you wish to report any possible infringement of intellectual or industrial property rights, or raise any concerns regarding any content available on this website, you may do so by contacting us via email at info@lanzarotevacationhomes.com.
3. DISCLAIMER OF LIABILITY
The CONTROLLER shall not be held liable for any information published on this website where it has no actual knowledge that such information has been manipulated or introduced by an unauthorised third party or, where such knowledge exists, has acted diligently to remove the information or disable access to it.
Use of Cookies
This website may use technical cookies (small data files sent by the server to the user's computer) to carry out certain functions that are considered essential for the proper operation and display of the website.
The cookies used are, in all cases, temporary in nature and are intended solely to improve browsing efficiency. They are deleted once the user's browsing session ends. Under no circumstances do these cookies themselves provide personal data, nor are they used to collect such data.
The use of cookies may also enable the web server to recognise the user's browser in order to facilitate browsing, allowing, for example, previously registered users to access areas, services, promotions or competitions reserved exclusively for them without having to log in each time they visit the website.
Cookies may also be used to measure audience size, traffic parameters, visitor numbers and browsing patterns. In such cases, these cookies are technically non-essential but beneficial to the user. This website will not install non-essential cookies without the user's prior consent.
This website uses analytics cookies to enable the unique visitor tracking function, with the purpose of improving your browsing experience.
All users visiting the website are informed of the use of these cookies through a cookie banner. By accepting the use of cookies, the user consents to their installation and processing. Once accepted, the banner will disappear. Users may withdraw their consent at any time and obtain further information by consulting our Cookie Policy.
Users may configure their browser to receive notifications about cookies and to prevent their installation on their device. Please refer to your browser's help documentation for further information.
Links Policy
This website may contain links to third-party websites.
As the CONTROLLER cannot continuously monitor the content published on third-party websites, it assumes no responsibility whatsoever for such content.
However, the CONTROLLER undertakes to remove immediately any link to content that may violate national or international legislation, morality or public order and, where appropriate, will notify the competent authorities of the relevant content.
The CONTROLLER shall not be responsible for information or content stored, including but not limited to, forums, chat rooms, blog generators, comments, social networks or any other platform that allows third parties to publish content independently on the CONTROLLER'S website.
Nevertheless, in accordance with Articles 11 and 16 of the Spanish Information Society Services and Electronic Commerce Act (LSSICE), the CONTROLLER places itself at the disposal of users, authorities and law enforcement agencies and actively cooperates in the removal or blocking of any content that may infringe national or international legislation, the rights of third parties, or public morality and public order.
Should any user believe that the website contains content that could fall within the above categories, they are requested to notify the website administrator immediately.
This website has been reviewed and tested to ensure its proper operation. In principle, correct operation can be guaranteed 24 hours a day, 365 days a year.
However, the CONTROLLER does not rule out the possibility of programming errors or circumstances beyond its control, such as force majeure events, natural disasters, strikes or similar situations that may temporarily prevent access to the website.
IP Addresses
The website's servers may automatically detect the IP address and domain name used by the user.
An IP address is a number automatically assigned to a computer when it connects to the Internet.
All such information is recorded in a properly maintained server activity log, allowing the subsequent processing of data exclusively for statistical purposes, including determining the number of page views, the number of visits to the web servers, the order of visits, access points and other statistical information relating to website usage.
4. APPLICABLE LAW AND JURISDICTION
Any disputes or matters arising from or related to this website or the activities carried out through it shall be governed by Spanish law, to which the parties expressly submit.
The competent courts for the resolution of any dispute arising from or related to the use of this website shall be the Courts and Tribunals of the User's place of residence or, where applicable, the place where the relevant obligation is to be performed, in accordance with applicable legislation.